Return & Refund Policy - MOTOFY STORE

Return & Refund Policy

Exchange & Replacements Policy

 

Wrong size, wrong color - No Problem! If there was mistake from our side (i.e. wrong size and/or wrong color delivered) in the product that you received, we will bear the return shipping charges (not exceeding the shipping charges charged at the time of sale) and re-shipping charges.

If you made a mistake while placing the order, please get in touch with us urgently to change the order. It is easier to change the product before it is shipped. You can contact us during office hours by call / SMS / Whatsapp on 7000691955 or email us on motofystores@gmail.com and we will be happy to change your order. 

If you received riding gear that you wish to replace because of size issue, then Worry Not! we will facilitate the replacement. You will need to bear the return shipping charges and re-shipping charges. Just make sure that the product is not used and has all the original tags still attached. Items repacked, tags removed etc won't be replaced. Replacements must include all tags, packaging and be shipped in a sturdy shipping box. Ideally return the product in the same box you received it in. Items received that do not meet these criteria will not be accepted and will be sent back to you (after collecting reshipping charges from you, if any). Product must be shipped back within 48hrs of receiving the product. Any late claims will not be entertained.

You will need to choose replacement from the products available in stock. In case the size and/or graphic that you want as replacement is not available, we will be unable to execute replacement and/or refund.

Points to keep in mind:

  • Size replacement can be done only once. Repeated replacements will not be permitted.
  • Exchange / Replacement for spares (sprockets, spark plugs, air filters) is not permitted. 
  • Return of any product will not be accepted.
  • In case of any manufacturing issue, it must be brought to our notice by email to motofystores@gmail.com within 3 days from receipt of the material. We will be happy to help you out in making a warranty claim with manufacturer. 

Keychains, stickers, visors, helmet accessories like ratchets, chin curtains, nose guards, balaclava, badges, T-shirts, Hoodies can't be exchanged / replaced. 

NOTE - To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

Refunds

Once your return is received and inspected, we will send you an email/SMS to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at - motofystores@gmail.com

Sale items  

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. Customers are requested to make a video while unboxing the package and send it to us as a proof. Without the proof we won't be able to help you. If you need to exchange it for the same item, send us an email at-  motofystores@gmail.com and send your item to: MOTOFY STORE 

705-D, Keshav Vihar Colony, Morar, Gwalior, Madhya Pradesh 474006. 

 

Shipping

 To return your product, you should mail your product to: 

MOTOFY STORE 

705-D, Keshav Vihar Colony, Morar, Gwalior, Madhya Pradesh 474006

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over 500 INR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.