Shipping Policy

Thank you for shopping with Motofy Store. We are committed to delivering your motorcycle accessories and riding gear safely and on time. Please read our shipping policy carefully before placing your order.

Shipping & Order Processing

• Orders are generally processed and shipped within 24 to 72 hours after successful payment.
• Orders placed before 2:00 PM IST on business days are usually processed the same day.
• Orders placed after 2:00 PM IST, on weekends, or on public holidays will be processed on the next business day.

Some products are Made-to-Order or available on Pre-Order. Such products may require 10–14 business days before dispatch. The estimated dispatch time will be mentioned on the product page whenever applicable.

Express Shipping

If you require Express Shipping, please contact our support team via email with:

• Order ID
• Delivery location
• Any additional requirements

We will check the availability of express shipping and assist you accordingly.

Estimated Delivery Time

After dispatch, delivery generally takes:

Delivery timelines are estimates only and may vary due to courier operations, weather conditions, festivals, natural disasters, or other unforeseen circumstances.

Shipping Partners

We work with trusted courier partners, including:

XpressBees

Delhivery

Blue Dart

DTDC

ShadowFax

Amazon Shipping

India Post

FedEx

The shipping partner is selected based on your location and service availability.

Tracking Your Order

Once your order is dispatched:

• A tracking number will be generated.
• Tracking details will be updated in your Motofy Store account.
• Tracking information may take up to 24 hours to become active after dispatch.
• If you do not receive tracking information, please contact our support team.

Multiple Shipments

Products may be shipped from different warehouses or sellers.

As a result:

• Your order may arrive in multiple packages.
• Separate tracking numbers will be provided.
• No additional shipping charges will be applied for split shipments.

Customer Responsibilities

To ensure successful delivery, customers must provide:

• Correct Full Name
• Complete Delivery Address
• House/Flat Number
• Landmark (if applicable)
• PIN Code
• Mobile Number

Incorrect or incomplete address details may result in delivery failure or return of the shipment.

If an order is returned because of an incorrect address or customer unavailability, the customer will be responsible for the Return to Origin (RTO) and re-shipping charges.

Delivery Delays

Motofy Store dispatches orders within the promised processing time.

However, once the parcel has been handed over to the courier partner, delivery timelines are beyond our control.

We are not responsible for delays caused by:

• Courier companies
• Weather conditions
• Natural disasters
• Government restrictions
• Transportation issues
• Public holidays
• Other unforeseen circumstances

Customers may also contact the courier partner directly using the provided tracking number.

Return to Origin (RTO)

If a shipment is returned to us because:

• The customer refuses delivery
• The customer is unavailable
• The address is incorrect or incomplete
• The parcel remains unclaimed

The customer must bear:

• Return shipping charges
• Re-shipping charges (if applicable)

Order Cancellation

Before Dispatch

Orders may be cancelled before dispatch, subject to the following deductions:

• Payment gateway charges (5%)
• Processing charges (2%)
• Applicable packaging & handling charges (varies from 2-10%)

If the customer cancels after confirmation or refuses delivery, either of the following will apply (whichever is higher):

• 20% of the order value plus shipping and RTO charges, or
• 30% of the total amount paid.

After Dispatch

Once an order has been dispatched, it cannot be cancelled.

Pre-Order & Backorder Products

• Orders placed for Pre-Order or Backorder products are reserved specifically for the customer.
• Such orders are non-cancellable and non-refundable.

Damaged Packages

Before accepting your delivery:

• Inspect the package carefully.
• If the outer package appears damaged or tampered with, do not accept the delivery.
• Make the video showing the shipping details and package condition and handover to the delivery Field Executive.
• Inform us immediately with Videos & photographs of the package.

Unboxing Video (Mandatory)

To process any claim related to:

• Missing items
• Incorrect products
• Transit damage

Customers must record a continuous, unedited, and uninterrupted unboxing video showing:

• The sealed package before opening
• Opening the parcel
• Removal of all contents
• Claims submitted without a valid unboxing video may not be accepted.

Transit Damage

Motofy Store carefully packs every order before dispatch.

However, once the shipment is handed over to the courier partner, Motofy Store is not responsible for damage that occurs during transit.

We will, however, assist customers in raising claims with the courier partner wherever possible.

Shipping Restrictions

We reserve the right to restrict deliveries to certain locations where courier services are unavailable.

If we are unable to deliver to your location, we will notify you promptly and issue a suitable resolution.

International Shipping

Currently, Motofy Store ships only within India.

We are working towards offering international shipping in the future.

Need Help?

For any questions regarding shipping, delivery, or your order, please contact us:

Email: motofystores@gmail.com

Policy Updates

Motofy Store reserves the right to modify this Shipping Policy at any time without prior notice. Any changes will be updated on our website and become effective immediately upon publication.

This version is suitable for an e-commerce website, easier for customers to read, and written in a professional format that aligns with standard online store policies.