Return, Exchange & Refund Policy

At Motofy Store, we want you to shop with confidence. If you receive a damaged, defective, or incorrect product, we're here to help. Please read the policy below before requesting a return, exchange, or refund.

1. Exchange Policy

Size Exchange

If the size doesn't fit, you may request a one-time size exchange, subject to stock availability.

Conditions:

• Exchange request must be raised within 48 hours of delivery.
• Product must be unused, unwashed, and in its original condition.
• All original tags, labels, manuals, accessories, and packaging must be intact.
• The product should preferably be returned in the original shipping box.
• Customers are responsible for both return shipping and re-shipping charges for size exchanges.

Please Note:

• Size exchange is allowed only once per order.
• Exchange is subject to product availability.
• If the requested size is unavailable, no exchange or refund will be provided.

Wrong Product, Wrong Size or Wrong Colour Sent by Us

If you receive a product different from what you ordered due to our mistake, we will:

• Arrange the replacement (subject to availability).
• Bear the return shipping cost (up to the shipping amount charged during purchase).
• Bear the re-shipping charges.

2. Products Not Eligible for Return or Exchange

The following products cannot be returned or exchanged under any circumstances:

• Spare parts (such as sprockets, spark plugs, air filters, etc.)
• Helmet accessories (visors, ratchets, chin curtains, nose guards, etc.)
• Mirrors
• Sunglasses
• Stickers
• Keychains
• Balaclavas
• Skull Caps
• Arm Sleeves
• Hydration Bladders
• T-Shirts
• Hoodies
• Badges
• Any hygiene or intimate-use products
• Any used, damaged, altered, customized, or improperly packed products

3. Manufacturing Defects & Warranty

If you believe your product has a manufacturing defect:

• Inform us within 48 hours of delivery.
• Email us with your order details and product photographs.

We will assist you in processing the warranty claim with the respective manufacturer wherever applicable.

4. Return Request Process

To request a return or exchange:

• Contact us within the applicable time period.
• Email motofystores@gmail.com or call +91 70006 91955.
• Provide:
  • Order Number
  • Reason for return/exchange
  • Clear photographs of the product
  • Mandatory unboxing video
  • Proof of purchase

Claims made after the specified time period may not be accepted.

5. Inspection After Delivery

Please inspect your order immediately after delivery.

If you receive:

• A damaged product
• A wrong product
• Missing items

You must notify us within 12 hours of delivery.

Requests received after this period may not be eligible for replacement or refund.

6. Refund Policy

Refunds are applicable only in the following cases:

• Wrong product delivered
• Damaged product received
• Product unavailable after order confirmation
• Replacement not possible due to stock unavailability

After receiving and inspecting the returned product:

• Refunds will be initiated within 48 hours.
• The amount will be credited to the original payment method.
• It may take 4–7 business days for the refund to reflect, depending on your bank or payment provider.

Please Note:

• Shipping charges are non-refundable unless the error was on our part.
• Sale or clearance items are not eligible for refund.

7. Order Cancellation

Before Dispatch

Orders can be cancelled before it is confirmed at our end, this generally takes up to 1 hours.

If the cancellation is requested after order confirmation, the following deduction will apply (whichever is higher):

• 20% of the order value plus payment gateway, shipping, and Return to Origin (RTO) charges, or
• Applicable processing and courier charges.

After Dispatch

Once an order has been dispatched, it cannot be cancelled.

If the customer refuses delivery, cancellation charges including shipping and RTO costs will be applicable.

All cancellation requests must be sent to motofystores@gmail.com or call us at +91 70006 91955.

8. Return Shipping Charges

• If the return is due to our mistake (wrong product, damaged item, or incorrect shipment), Motofy Store will bear the return shipping cost.
• For size exchanges or any other customer-requested exchange, the customer is responsible for return and re-shipping charges.

9. Late or Missing Refunds

If you haven't received your refund:

1. Check your bank account.
2. Contact your bank or payment provider, as refunds may take several business days to reflect.
3. If the issue still persists, contact us at motofystores@gmail.com.

10. Return Address

Motofy Store

705-D, Keshav Vihar Colony,

Morar, Gwalior,

Madhya Pradesh – 474006

Phone: +91 70006 91955

For returns above ₹500, we recommend using a trackable courier service or shipping insurance. Motofy Store is not responsible for products lost during return transit.

11. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

📧 Email: motofystores@gmail.com

📞 Phone: +91 70006 91955

Policy Updates

Motofy Store reserves the right to modify or update this Return, Exchange & Refund Policy at any time without prior notice. Any changes will be published on our website and will take effect immediately upon posting.