- It is customer responsibility to fill in correct address, phone number while placing the order. In case incorrect/incomplete address is mentioned, shipment may be returned by courier partners. In such a case, reshipping charges need to be paid by the customer.
- Our sellers ship from multiple locations. This may cause your order to arrive in separate packages. Detailed shipment dates and tracking numbers will be sent to the email address provided at time of order. Shipping times vary depending on what state you are located in and the carrier that is used to ship your package. You can expect a delivery within 9-10 business days of shipment leaving. In case of remote/difficult to serve areas, expect a delivery within 10-12 business days.
- Orders are shipped within 3 days from receiving order (unless otherwise specified) and tracking details updated one day after that.
- As a general practice always check your courier package for any tampering or damage before you sign the POD receipt. In case there is a problem please don't accept the package or sign the POD and let us know the Name / Phone number of the person delivering the package.
- Always click an unedited unboxing video while opening the box and taking out the product.
- www.motofystore.in is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities
- www.motofystore.in is in no way responsible for any damage to the order while in transit to the buyer.
- In case a customer wishes to cancel the order before it is shipped, 5% deduction towards processing fees will be applied. Once an order is shipped, cancellation of the order is not possible.
Viewing & tracking orders
When your package leaves the seller's warehouse, an email/sms with the tracking number will be generated and sent to you. If you do not receive this email/message, first check the spam or junk folder of your mailbox/message app. If you do not receive the email/sms still, please contact us via Contact Us page as soon as possible.
You can go to the shipping carrier’s website and enter the tracking number or follow the link through the email we sent you. If you are trying to check the status the same day your order leaves our warehouse, the tracking will likely not be updated by the carrier yet as it may have only recently been shipped out. You should try to check the tracking number the next day and it will likely work fine.
Currently Motofystore.in serves only the Indian territory.